Store Policy
Welcome to Velora Petz. By using our website and placing an order, you agree to the following terms and policies. We encourage you to read them carefully.
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1. General Information
Velora Petz is an online store dedicated to providing high-quality products for pets. We reserve the right to update or modify these policies at any time without prior notice.
2. Orders & Payments
All orders must be paid in full at checkout. We accept major credit and debit cards, as well as secure payment methods available on our website.
Once an order is placed, you will receive a confirmation email. Velora Petz reserves the right to cancel or refuse any order at our discretion.
3. Shipping Policy
Orders are processed within 1–3 business days. Delivery times may vary depending on location and demand.
For full details, please refer to our Shipping Policy page.
4. Returns & Refunds
Items must be returned in their original condition and packaging. Refunds are processed once returned items are received and inspected.
For full details, please refer to our Refund Policy page.
5. Product Information
We strive to ensure all product descriptions, images, and prices are accurate. However, slight variations may occur.
Velora Petz reserves the right to correct any errors or inaccuracies at any time without prior notice.
6. Customer Responsibility
Customers are responsible for providing accurate shipping and contact information at checkout.
Velora Petz is not responsible for delays or delivery issues caused by incorrect details provided by the customer.
7. Limitation of Liability
Velora Petz is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
8. Intellectual Property
All content on this website, including text, images, and branding, is the property of Velora Petz and may not be used without permission.
9. Privacy
We respect your privacy and are committed to protecting your personal data in accordance with data protection laws.
For more details, please refer to our Privacy Policy.
10. Contact Information
If you have any questions about our policies, please contact us at:
📧 velorapetz@gmail.com
By using our website, you agree to these policies and terms.
Velora Petz — Trusted by pet lovers, built with care.